SM Halstead Consulting

866-588-2053

Features and Benefits

Support Benefits:
  • 15 years experience with ISS products
  • 10 years experience with EDI products
  • 25 years experience in technology
  • Complete staff
 Consulting Benefits:
  • 15 years experience in the industry
  • Detailed knowledge of accounting
  • Detailed knowledge of EDI
  • Detailed knowledge of Inventory Control
  • Detailed knowledge of business management

Services At-A-Glance
Support:

SMH Consulting offers high quality telephone support with guaranteed 45 minute / average 8 minutes response time. The plan detailed below includes a program from Industrious Software Solutions as well as unlimited telephone support from our staff. Why do you need a maintenance program as well as our support? Just like when you bought your first computer and the technology changed, you need to upgrade so you could run the latest programs, you should always be running the latest version of Oak Street. If you do not upgrade your software on a regular basis, you will not have the advantages of all the new features or any of the programming fixes done by ISS. There are about 10% of the problems you encounter with Oak Street that my staff cannot solve. Therefore, we call ISS on your behalf. Without a maintenance program, ISS will not help us.

So why get support from SMH Consulting? When you have a problem, you get a guaranteed response within 45 minutes from a human being! No voice mail. No faxes. No email. Pick up the phone, dial a toll free phone number, and speak with a real person.


Contact via…From ISS
Response time from ISS via SMH Consulting
Response time from SMH Consulting Direct (not necessarily resolution)
No. free calls with ISS through SMH Consulting
No. free EMERGENCY calls with ISS through SMH Consulting
Cost per emergency call (after your free one) with ISS through SMH Consulting 		Cost for
Basic Plan
Fax, email, internet
8 hours
45 Minutes
3
1
$35.00
 Cost for
Silver Plan
Phone
8 hours
45 Minutes
Unlimited
3
$30.00
SINGLE USER W/O GL $             2,250.00 $             2,550.00
SINGLE USER w/ AP&GL $             2,350.00 $             2,770.00
2-USERS W/O GL $             2,400.00 $             2,850.00
2-USERS w/ AP&GL $             2,550.00 $             3,100.00
3-6 USERS W/O GL $             3,000.00 $             3,650.00
3-6 USERS w/ AP&GL $             3,200.00 $             4,100.00
7-12 USERS W/O GL $             3,300.00 $             4,150.00
7-12USERS w/ AP&GL $             3,600.00 $             4,700.00
13-18 USERS W/O GL $             3,700.00 $             4,700.00
13-18 USERS w/ AP&GL $             4,100.00 $             5,320.00
19-25 USERS W/O GL $             4,100.00 $             5,250.00
19-25 USERS w/AP&GL $             4,500.00 $             6,000.00

Features and Benefits
On Site Consulting At-A-Glance:
  • Full Business Analysis
    • We will come in and observe your operations and share the knowledge we have gained over the past 15 years from thousands of other businesses to help you operate more cost effectively
  • Warehouse Planning
    • We will analyze your warehouse layout and picking flow.
    • We will integrate your shipping station into Oak Street
    • We will implement high technology picking system
  • Software integration
    • We will clean up and convert your existing data
    • We will integrate your web site to Oak Street
  • Sales Consultation
    • We will teach you how to work a Trade Show
    • We will teach you how to work with Rep Organizations
    • We will help you analyze your data
  • Departmental Organization Consulting
    • We will analyze each department and recommend cost cutting procedures
  • Ongoing Training
    • We will come on-site and retrain existing staff or new staff
  • Installation of Software
    • We will install and train your staff on 3rd party products
  • Implementation of Software
    • We will come on-site and Install Oak Street and customize it to your specific needs
  • Conversion of existing Data
    • We will do our best to convert your existing data to Oak Street
  • Report Writing
    • We will right customized, sophisticated reports, enabling you to analyze your data better
  • Customizations
    • We can write modifications to Oak Street to customize it
  • Easy step-by-step Instruction Manuals
    • We have written a 100 page "Oak Street for Dummies" manual

Fax Back Order Form 770-214-2205

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Users 1 User 2 User 3-6 User 7-12 User 13-18 User 19-25 User
Bas AP/GL Bas AP/GL Bas AP/GL Bas AP/GL Bas AP/GL Bas AP/GL
Basic 2280 2550 2400 2850 3000 3650 3300 4150 3700 4700 4100 5250
Silver 2350 2770 2550 3100 3200 4100 3600 4700 4100 5320 4500 6000

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